The course aims at providing students with the basic and advanced components of health management and their impact on performance. The course will offer to the students an introduction to the feature of the health care sector: financing systems, goals, stakeholders and governance models and their evolution considering the international and the Italian context. Moreover, the course focuses on the main strategies and actions that health managers and policy makers can use to improve performance. In particular, the course aims at providing tools able to make performance measurement systems work and make a difference in complex service systems as healthcare.
Finally, during the course the students will discuss the managerial strategies put in place to cope with COVID-19 outbreak.
The first part and second part of the course will introduce students into the basic information of the governance of health care systems: which are the stakeholders, their interactions and the relationships.
A third part of the course will deal with the fundamentals of behavioral human resources management. The content of this part will include how to set challenging targets, how to select priorities and how to motivate employees in private and public healthcare institutions.
The final part of the course will deal with the innovation characteristics that make a performance measurement system effective in the health care sector. The content of this part will present tools that can help policy makers, managers and professionals to achieve more “value for money”, i.e. to obtain better outcomes with the available resources.
- Docente: Paola Cantarelli
- Docente: Milena Vainieri